Cancellation, Shipping and Return Policies

Cancellation Policy for online orders

Any product order placed can be cancelled after payment but only if the order is cancelled before the items are shipped. If you wish to cancel an order, please contact us during regular business hours (9 a.m. to 4 p.m. Mon-Fri) either by email to gift@aldoleopold.org or by phone at 608-355-0279 ext. 200. If the order is placed during non-business hours (evening or weekend) please contact us no later than noon on the next business day. Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable (see below). Orders that are cancelled after payment has been made will be refunded via the same payment method (credit or debit card) within three business days of cancelling the order.

Any tours purchased are eligible for refund up to three days before the scheduled tour date, subject to a 5% restocking fee. If you wish to cancel a tour, please contact us during regular business hours (9 a.m. to 4 p.m. Mon-Fri) either by email to gift@aldoleopold.org or by phone at 608-355-0279 ext. 200.

Shipping Policy for online orders and 30 day period for non-delivery notification

Orders are shipped only to addresses in the USA and only to one address (the purchaser or a single, different "ship to" address). Orders are generally shipped within three days of receipt via USPS standard first class mail or USPS Priority Mail. You will receive notification via email when your order is complete and shipped. Please allow 7-14 days for delivery. If you do not receive your merchandise within 25 days of the date of purchase please let us know and we will attempt to locate the item(s) with the USPS tracking service. If tracking cannot confirm delivery, we will resend the order. We will not honor requests to re-send merchandise if you do not notify us within 30 days of the date of purchase.

Return Policy for online orders

Please inspect your order when it is received. Please notify us of any discrepancies within 14 days of receipt (email gift@aldoleopold.org or call 608-355-0279 ext. 200. If you wish to return an item for a refund, the item must be returned to us via USPS mail within 30 days of date of purchase. Please include your name, mailing address, phone number and/or email address with all correspondence. After receiving the returned item we will send a refund for the amount of product purchase minus a 5% restocking fee, including sales tax if applicable, and you will be reimbursed for the return shipping cost. The original shipping cost is not refundable. Refunds will generally be made via the same method of the original purchase or via check.

Return Policy for defective merchandise

If you receive defective merchandise you must return the item(s) to us within 30 days of the date of purchase and we will then send you replacement merchandise and will reimburse you for the cost of returning the item(s). Please send returns via USPS to: Aldo Leopold Foundation, Attn: Bookstore, E13701 Levee Road, Baraboo, WI 53913-9727. Please include your name, mailing address, phone number and/or email address with all correspondence.

Coupons or Discount Codes

Coupons codes can only be applied at the time of purchase. We are unable to apply any discounts once you have submitted an order.